Buyer Change Request

With this update, Buyer Change Requests place a critical hold on shipments that can be reviewed by a Vendor user.

To set the hold policy:

1. Log into the system as an Enterprise Admin user.

2. From the Administration menu, select Search Policies.
   The Search Policies screen appears.

3. Select an Organization from the explorer pane on the left-hand side of the screen.
   Organization policies appear.

4. Under the ASN tab, find the policy called "Create Hold When Critical Fields Update On Order".
   
   

   

   
   
   

5. Click the pencil icon and select "True" from the drop-down menu.
   The policy is applied to shipments.

To view and edit critical holds:

1. Log into the One Network system as a Vendor user.

2. Select a shipment using the process described in the "Searching Shipments" section of the Online Help.

3. Select the Holds tab.
   A list of holds appears.
   
   

   

   
   
   

4. To override the change request, click the Override icon under the Actions column.

5. To assign the hold to another user, click the Assign icon.

6. To close the hold, click the Close (X) icon.

7. Click the Update button at the bottom of the screen to update the shipment.