Message Detail Purging Rules

MessageDetail entries older than 30 days will be purged by default. However, you can configure the system to store MessageDetail entries for different durations using ExternalReference.

Table 16.24. External Reference Entry

Field

Value

REF_TYPE

PLT.MessageDetail:PurgeAfter

EXTERNAL_VALUE

  • <VC ID>~<Queue Name>~<Ent Name>~<interface name>~<interface version> : Sets a purge policy for an Enterprise Queue, for a specific interface

  • <VC ID>~<Queue Name>~<interface name>~<interface version> : Sets a purge policy for a VC Queue, for a specific interface

  • <VC ID>~<Queue Name>~<Ent Name> : Sets a purge policy for an Enterprise Queue, across all interfaces

  • <VC ID>~<Queue Name> : Sets a purge policy for a VC Queue, across all interfaces

LOCAL_VALUE

<Number of days>


A time-based workflow runs once daily and deletes MessageDetail records based on the policies above. Interface-specific policies will take precedence over queue-only policies.