Creating Credit Memos
The Financials Manager role can create credit memos for returns.
Complete the following steps to create a credit memo:
L og in to the ONE system.
Click Menus/Favs > Financials > New Credit Memo.
The New Credit Memo screen appears.
In the NEO UI, users can click on the Menu/Favs icon on the left sidebar and type in the name of the screen in the menu search bar. For more information, see "Using the Menu Search Bar."
Enter values for fields described in the table below. Fields with an asterisk ( * ) are required.
Field
Description
* Invoice No
Enter an invoice number.
* Invoice Date
Click the calendar icon to select an invoice date.
Due Date
Click the calendar icon to select a due date.
* Original Invoice No
Enter the original invoice number.
* Currency
Select a currency from the dropdown menu.
Convert To Currency
Select a currency to convert to from the dropdown menu.
AP Code
Enter an AP code.
Reference Invoice Number
Enter a reference invoice number
Documents
This is a non-editable field. It is activated only when the invoice is saved.
State
This is a non-editable field. The field displays the state of the invoice.
Vendor
Enter a vendor.
* Ship To
Select a ship-to option from the dropdown list. The options are My Site or Address. If Address is selected, click the edit icon to enter an address. If My Site is chosen, enter a site in the text field to the right.
Ext Ship To Site Name
This field appears if the Address option is chosen for the Ship To field. Enter a ship-to site.
* Invoice Amount
Click the green and gold icon
to calculate the invoice amount. This populates the field with the total amount based on the Invoice Line Qty.Voucher No.
Enter a voucher number. By default, a link is posted.
Click the Save button.
An invoice number is assigned.Click the Submit button.
The memo moves from the New state to the Discrepancy Hold state.Go to the Holds tab.
If holds are present, resolve them as necessary.Click the Submit button again.
The memo moves from the Discrepancy Hold state to the Valid state.Click the Ok To Pay button.
The credit memo moves from the Valid state to the Ok To Pay state.Click Add Orders button to add orders to the credit memo.
Click Add Blanket Orders to add blanket orders to the credit memo.
Click Add Shipment button to add shipment to the credit memo.
The New Credit Memo displays a number of tabs. Find the information on individual tabs in the subsections below:
The Payments Info, Additional Info, and Holds tab are enabled after the invoice is saved.