Creating Claims
Note
The system is designed to automatically create claims for late deliveries. These claims can be searched for and approved in the system by the user.
Complete the following steps to create claims:
Log in to the ONE system.
Click Menus/Favs > Order Mgmt > Claims > New Claim.
The New Claims screen displays with the * Claimant Org field auto-populated with the user's organization and the State field auto-populated with the Draft state.
In the Vendor field, enter the name of the vendor with whom you want to file a claim.
In the Lines tab, one line appears by default. For that line, select a *Claim Type from the dropdown list.
Select values for Claim Cost, Claimed Quantity, Quantity UOM, and Reason Code. These fields are required.
Fill out the remaining fields for the new line as desired.
Click the +Add Line link to add additional lines.
Click the Save button to save the claim in a Draft state.
To submit the claim for review, click the Submit button.
A success message appears.