Denying Shipment Discrepancies

Once a discrepancy is created, it enters an open state. All discrepancies in an open state can be Denied.

To deny a discrepancy:

  1. From the Transportation menu, select Delivered.
    The Delivered tab appears.

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  2. Click the pop-up marker to open the Shipment column context menu.

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  3. Select Discrepancies from the menu which appears.
    The Discrepancies tab appears.

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  4. Locate the discrepancy you are approving

  5. Open the Filters menu and filter by Open state.

  6. Click a link in the Request No field to open the tab for the associated discrepancy.
    The tab for the selected discrepancy appears.

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  7. Click Deny.
    A success message appears.