Recalling Items

Users can initiate a recall process for a lot, lot instance, or item. Users can also identify the location of recalled items and choose to recall items from the selected locations. The user or organization can initiate a recall for a lot, lot instance, or item. The recall process consists of three states:

• Initiated: When a user/organization creates a recall request, it starts in the Initiated state.

• In-Progress: When a user/organization at the recalled location invokes the Working on Recall action, the corresponding task and the recall request move to the In-Progress state.

• Closed: When a user/organization at the recalled location invokes the Completed Recall action, the corresponding recall request moves to the Closed state.

Complete the following steps to initiate a recall request:

1. L og in to the ONE system.

2. Select Menus/Favs > Transportation > Recall. In the NEO UI, users can click on the Menus/Favs icon on the left sidebar and type in the name of the screen in the menu search bar. For more information, see "Using the Menu Search Bar."
   The Recall screen displays.
   
   
   

   

   
   
   

3. Click New Recall to initiate a new recall.
   The New Recall popup displays.
   
   

   

   
   
   

4. Fill out the following fields. Fields with an asterisk ( * ) are required.

   Field	Description
   Lot	Select a lot from the dropdown menu.
   Lot Instance	Select a lot instance from the dropdown menu.
   Item	Select an item from the dropdown menu.
   Show Multi-Tier Locations	Select this checkbox to show multi-tier locations.
   Recall Description	Enter a description of the recall.
   Recommended Disposition	Select either Destroy or Return from the dropdown menu.
   Recall Notes	Enter any recall notes and click Add to save them.

5. Click the Show Recall Impact button to show locations impacted by the recall.
   The list of all the impacted locations is displayed.
   
   

   

   
   
   

6. Select the checkbox to choose the locations for recall.

7. Click Save to initiate the recall.
   A success message displays, and the Item/Lot/LotInstance column shows the recall item in the Initiated state.
   
   
   
   
   
   

Complete the following steps to update the recall process:

1. Expand the required item, lot, or lot instance, and click the Start work on recall task icon.
   The Actual Disposition field displays, a success message displays, and the request moves to the In Progress state.
   
   
   
   
   

2. Select a value from the Actual Disposition dropdown menu.

3. Click the Completes recall task icon (checkmark).
   A success message displays, and the request moves to the Closed state.