Searching Return Orders

Complete the following steps to search for return orders:

1. L og in to the ONE system.

2. Click Menus/Favs > Order Mgmt > Return Order > Search Returns .
   In the NEO UI, users can click on the Menus/Favs icon on the left sidebar and type in the name of the screen in the menu search bar. For more information, see "Using the Menu Search Bar."
   The Search Returns screen displays.
   
   
   
   

3. Fill out the following fields. Fields with an asterisk ( * ) are required.

   Field Name	Description
   State	The state checkboxes allow you to filter search results by the current order state. Select one or more options to include only those options selected. To include all order states in the search results, click the Select All checkbox.
   Vendor	The vendor associated with the PO.
   RMA Number	Enter the Return Material Authorization (RMA) number.
   Source Order Number	Enter a source order number.
   Origin	Select an origin from the dropdown list.
   Outbound	Select this option to include only outbound orders.
   Return From Site	Enter the name of the site from where the order is returned.
   Delivery Date	Enter a delivery date range to include only orders which fall within the entered range.
   Approved On	Enter a date range on which the order return approval is given.
   Creation Date	Enter a creation date range to include only orders within the entered range.
   Ship Date	Enter a ship date range to include only orders within the entered range.
   Order Subtype	This field indicates the subtype of the order. Select an option from the drop-down menu. The available options are Blank, Consignment, Rebalance, Standard, or VMI.
   Disable My Preferences	Select Yes or No to disable all the selected preferences.
   Return From Location	Enter the location name.
   New Order Creation Date	Enter a new order creation date range.
   Customer	Filter order search results by customer.
   Order Number	Filter order search results by order number.
   Return Reason Code	Select a return reason code to filter the results by using the dropdown menu. The available options are Damaged, Duplicate Order, Ordered Wrong Item, Ordering Error, Other, Shipping Error, and Wrong Quantity.
   Retrieve For	Select the number of days to retrieve from the dropdown menu. The available options are Last 30 Days, Last 60 Days, Last 4 Months, Last 6 Months, and Last Year.
   Inbound	Select this checkbox to include only include inbound orders.
   Item	Enter an item name.
   Return To Site	Enter the Return To site name.
   Return Valid Date	Select a return valid date range to include only orders within the entered range.

4. To add more search filters, click the Add Filter link, and then click one or more filter options from the Add Filter list.

5. Fill out the filters as desired, and click the Search link.
   The search results display.
   
   

   

   
   
   

6. Click an Order link to view return order details.

7. Click the Export to CSV button to export the report to a CSV file.

8. Click the Print button to print the results of the return order search on the search returns screen.

9. Click the checkbox in front of the order records and click the Actions button to perform the desired action on the selected orders.