Creating Return Orders from the Order Details Screen

Users can create return orders directly from the order details screen for purchase orders, deployment orders, and sales orders. Return orders can be created for orders in the Partially Received or Received states.

Complete the following steps to create return orders from the order details screen:

1. L og in to the ONE system.

2. Use the global search feature to find the desired order. Please see the "Global Search" section in the Online Help for more information.

3. From the order detail page, click Actions > Generate Return Order.
   
   
   
   The Return Order popup appears.

4. Select a Default Return Reason Code.
   
   
   
   

5. Click OK.
   The Create Return screen displays with pre-populated information.
   
   
   
   

6. Enter an Order No.

7. Click Save.
   The return order is successfully created.

8. Click Actions > Submit.
   The return order is successfully submitted.