Using NEO Prescriptions to Resolve Capacity Violation Problems

NEO It! and Help NEO Out prescriptions can resolve problems arising from the capacity constraints for a Dock Door Group. When the pickup quantity for a Dock Door Group exceeds the daily shipping/receiving capacity, users can resolve the problem by temporarily increasing the Dock Door Group capacity either automatically (NEO It!) or manually (Help NEO Out).

Complete the following steps to solve a capacity violation problem using NEO It!:

  1. Log in to the ONE system.

  2. In the Problem Summary widget on the dashboard, scroll to locate the Capacity Violation problems.

    images/download/attachments/131829734/image2021-8-16_5-23-42-version-1-modificationdate-1629109422000-api-v2.png

  3. In the Problem Summary widget, click the Capacity Violation link.
    The Capacity Violation screen displays.

    images/download/attachments/131829734/image2021-8-16_5-25-38-version-1-modificationdate-1629109538000-api-v2.png

  4. Locate the dock door capacity violation issue from the list of capacity violations and click the NEO It! button.

    images/download/attachments/131829734/image2021-8-16_5-27-15-version-1-modificationdate-1629109635000-api-v2.png

    The NEO It! Capacity Violation slideout appears.

    images/download/attachments/131829734/image2021-8-16_5-29-8-version-1-modificationdate-1629109748000-api-v2.png

  5. Click the Execute Now button.
    The dock door group capacity updates, and a results message displays when finished.

    images/download/attachments/131829734/image2021-8-16_5-31-34-version-1-modificationdate-1629109894000-api-v2.png

Complete the following steps to solve a capacity violation problem using Help NEO Out:

  1. Log in to the ONE system.

  2. In the Problem Summary widget on the dashboard, scroll to locate the Capacity Violation problems.

    images/download/attachments/131829734/image2021-8-16_5-23-42-version-1-modificationdate-1629109422000-api-v2.png

  3. In the Problem Summary widget, click the Capacity Violation link.
    The Capacity Violation screen displays.

    images/download/attachments/131829734/image2021-8-16_5-25-38-version-1-modificationdate-1629109538000-api-v2.png

  4. Locate the dock door capacity violation issue from the list of capacity violations and click the Help NEO Out button.

    images/download/attachments/79135275/image2021-8-16_5-27-15-version-1-modificationdate-1629109635908-api-v2.png

    The Help NEO Out Capacity Violation slideout appears.

    images/download/attachments/131829734/image2021-8-16_5-36-37-version-1-modificationdate-1629110197000-api-v2.png

  5. In the Adjusted Capacity field, enter the updated dock door group capacity.

  6. Click the Adjust Capacity button.
    The dock door group capacity updates, and a results message displays when finished.

    images/download/attachments/131829734/image2021-8-16_5-39-49-version-1-modificationdate-1629110389000-api-v2.png

See the "NEO It and Help NEO Out Prescriptions for Capacity Violation Problem" section in the current version of the Release Notes for more information.